Key Duties

  • Support business IT operations with managing the daily operations of the helpdesk and call center
  • Hands on support when it's required
  • Define and monitor SLAs and KPIs
  • Build the sustainable and effective support organization and drive the change to provide proper level of support and improve users' satisfactions
  • Enhance the user support coverage especially to several sites on top of Headquarter
  • Lead End user service improvement actions and related projects
  • Lead the user education in the values & constraint of IT services and cybersafe topics
  • Establish the user support procedure and monitor security scores to comply governance such as the existing laws regulations, Internal Controls
  • Involved in infrastructures/network matter to secure End User experience with collaborating the infra tech lead
  • Business Partnering with business key stakeholders for End User Service matter
  • Contribute to implement cooperate standard and IT&DATA Strategy

Technical Skills and Experiences required

  • Team management of outsourced resources (help desk and on-siteservice)
  • Preferable to have the experience to establish new support organization with including vendor selection
  • 7 years' experience on IT Infra, customer support scope related
  • Experience to support End user devices (computer, phone, hardware and software, printers, etc.)
  • Project management skills
  • Technical knowledge no less than by including Windows 8/10 +,
    Windows Server 2008/2012/2016 +, Cisco Products including
    Switch, Wi-Fi Access Point, Wi-Fi Controller, Outlook, Office 365,
    Microsoft Active Directory
  • Has basic knowledge on LAN/WAN
  • English: Business Level
  • Japanese: Fluent incl Writing

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit | Computer Futures についてもっと詳しく知りたい方はこちらへ→

Award winner of:

The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards2019 | Best Workplace by Great Place to Work Institution 2018, 2020 & 2021

Apply for this Job