SCM Technical Support

Company provides seamless, friction-free commerce, empowering every organization and person on the planet to fulfill their potential. Their machine learning-driven digital fulfillment platform enables clients to deliver to their customers when, how and where they want it. Applying over 35 years of domain expertise, contextual intelligence and data science, they help more than 3,300 of the world's leading manufacturers, retailers and logistics companies create more autonomous, sustainable and profitable operations. APAC is headquartered in Singapore, with offices across major APAC cities.

* Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.
* Log and respond to customer support requests via phone, email and web
* Research a customer reported problem and gather more information using code review, database queries, debugging tools
* Apply knowledge of solutions to a customer's business problems
* Create documentation in the form of Knowledge Base articles to help customers and colleagues solve future problems more efficiently
* Use interpersonal skills to develop and grow a collaborative relationship with customers
* Ability to work flexible hours, alternate shifts and carry a pager or cell phone as required
* Act as product technical liaison between support and development teams.

Experience in database administration (SQL Server preferred) with increasing levels of responsibility; experience in SQL queries
* Demonstrated experience in problem solving
* Must be well organized and able to handle multiple projects simultaneously
* Ability to manage customer expectations and empathize with a customer
* Excellent interpersonal and communications skills necessary to work effectively with other members of the
global support team.
* Flexible to work on call and during weekends.
* Excellent verbal and written (English language) communication skills.