Computer Futures

Service Delivery Manager (Antwerp) (CF-33932189)

Location: Mortsel, Flanders, Belgium    |  Remote Working Available
Salary: /
Job Type: Contract
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Service Delivery Manager (Antwerp)

Currently looking for two Service Delivery Managers for one of our clients in Antwerp.
Please view the Job Description below for more information!

Context/Job description:

1. Service Manager Helpdesk & EUC Services

partners with the Head of Service Management in managing and planning overall IT operations and the Service Desk, ensuring that service level requirements are met and also acts as an expert in the area of workplace services (laptops, mobile devices, printers…)

2. Service Manager Applications, BIA, Integration

partners with the Head of Service Management in managing and planning the delivery of application, BIA and integration services, ensuring that service level requirements are met

Tasks/responsibilities:

1. Service Manager Helpdesk & EUC Services

  1. Monitors and steers the service desk managed by ESP and ensures its proper functioning, in line with SLA's and quality standards
  2. Monitors and steers the workplace services managed by an external service provider and ensures its proper functioning, in line with SLA's and quality standards
  3. Retains knowledge inside on the implementation of critical workplace services across the IT landscape and uses this knowledge for supporting strategic decisions, approving technical designs of new solutions, provide input for end-user training, help resolve critical issues and for managing vendors

2. Service Manager Applications, BIA, Integration

  1. Monitors and steers the application, BIA and integration services managed by ESP and ensures its proper functioning, in line with SLA's and quality standards
  2. Retains knowledge inside on applications, BIA and integrations services, and uses this knowledge for supporting strategic decisions, technical designs of new solutions, input for end-user training, to help resolve critical issues and for managing vendors
  3. Is responsible for continuous improvement
  4. Provides level 4 support to the ESP

In short:

1. Service Manager Helpdesk & EUC Services

  • Helpdesk function and Workplace services operations
  • Vendor management and delivery assurance
  • Performance management and process implementation
  • Strategy and planning

2. Service Manager Applications, BIA, Integration

  • Application, BIA and integration operations
  • Vendor management and delivery assurance
  • Performance management and process implementation
  • Strategy and planning

Requirements/skills:

  • 5+ years of IT and business/industry work experience, with at least 2 years of experience in managing End user computing and end user service providers and help desk services with external service providers;
  • Proven experience with implementing external service provider projects;
  • Understanding existing systems and technology and integrating Systems;
  • Understanding business organization and practices (approaches, culture);
  • Proven leadership skills, you are capable of inspiring stakeholders and building trust;
  • Dutch + English.

Project details:

  • Job Title: Service Delivery Manager
  • Job Type: freelance - consultancy
  • Start date: asap - flexible
  • Project duration: 6 months (+ extension)
  • Location: Antwerp

Interested?
Do not hesitate to contact Femke Snoeck via +32 (0) 3 613 30 45 or f.snoeck @ computerfutures.be.

Computer Futures is a Staffing and Recruitment firm for IT roles in Belgium.

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