Site Support (CF-34100421)

Responsibilities:

 Local Help desk's role for Japan.

 Base offices are in Mita office and Shinkiba office.

 Ensure Japan IT helpdesk services (onsite support) run optimally.

 Interviews users to collect information about problems and leads users through diagnostic procedures to determine source of error.

 Answers, evaluates, and prioritizes in-person requests for assistance from users experiencing problems with computer hardware, software, other technologies.

 Follow standard helpdesk procedures (Ticketing, IT request, troubleshooting, etc)

 Direct unresolved issues to the next level of support

 Maintenance and management of Microsoft AD, file services, printers and print services, mobile devices, etc.

 Basic troubleshooting and escalation of DHCP, DNS, Wi-Fi, VPN and other network issues

 Sift left to Global service desk to eliminate repetitive tasks and increase team efficiency.

 Monitoring, alerting, troubleshooting and resolution of issues and escalating to the appropriate technical resources to resolve issues.

 Create and maintain documentation

 Participates in continuous process improvement.

 Admin work for IT (payment voucher (PV) create, Cost reporting) With regard to the information contained in this CV you are bound by Computer Futures terms of Business which are enclosed www.computerfutures.com

 Travel to Japan offices and provide IT support including project support and troubl eshooting when required

Required Qualifications:

 Language: Japanese-Native, English-business communication (meeting, chat, email)

 3 years helpdesk and ticketing system experience

 Good organizational and facilitation skills

 Positive and can-do attitude

 Strong communication and documentation skills

 Good experience with multiple technologies

 Experience with workstations, cell phones, printing systems, hardware and software repairs

 Experience with Lan/Wan support, Server 2016 and 2019

 Experience with PC and Mobile kitting Knowledge of Windows 10, Windows 11, Microsoft Office, Office 365, VPN access, iOS and Mobile MDM tool