Technical Support Consultant (CF-34052872)

A unique approach to market, this company provides a Data Integration Platform capable of solving large-scale and complex computing problems. Focusing on a strong customer success and experience, this company has grown rapidly through word-of-mouth and is working with several Fortune 500 leaders across Telecommunications, Automotive, Consumer Goods, Banking, and more.

A very international environment, there will be several opportunities to interact with team members and attend events globally. Unique to the company, they also do not have the traditional manager career path. Instead, every member is at the same level, which helps to emphasize the focus on customer's success and technology.

Take this opportunity to join a highly collaborative and supportive team!
You will also be rewarded with a flexible work environment, opportunity to work with cutting-edge technology, and a very competitive compensation package!

As the Technical Support Consultant, you will join the international team to support both clients in Japan and globally when needed. This role will involve a combination of Technical Support, Technical Consulting, and Customer Success Management.

Providing customers with consulting and support at a Technology, Project, and Strategic level, you will be working closely with both internal and external stakeholders at all levels and technical literacy.

A flexible career path, you will also be provided the chance to build your career to your own strengths in both approach to supporting customers and technology.

Responsibilities:

• Make the customer successful
• Understanding and continual learning of cutting-edge technology
• Work closely with software developers, field consultants, and other members of the team internally to ensure the success of customers
• Educate and build course material to for both internal and external stakeholders
• Engage and work with international team members

What you need:

In addition to Fluent Japanese (JLPTN1) and Business English, the following are highly advantageous:

• 5+ Years in technical mentoring, training, or consulting.
• Great communication abilities: Both with internal and external stakeholders.
• Proactive to learn and study new technologies.
• Experience programming or scripting in any procedural or object-oriented languages: C, C++, Cobol, Java
• Database technologies are a plus.
• PhD or Academic research experience is a plus.

For more information please contact Perry Chung directly at p.chung @ computerfutures.com or on LinkedIn.