Head of IT

Location: Cheltenham, England, United Kingdom
Salary: £55000 - £90000 per annum + Benefits
Job Type: Permanent
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Reporting to the Group CEO, your role as Head of IT will be to ensure successful operation of all systems and delivery of new initiatives. In addition to this ability to execute and deliver at the pace required, you will bring an element of technology vision and leadership. The Head of IT will be responsible for delivery of digital transformation across both application development and operational I.T, whilst also challenging business thinking to ensure effective use of IT capability and resources.


The role will entail:

  • Managing the IT Team and Suppliers
  • Oversight of day to day IT operations across the group including ecommerce platforms and CRM, internal infrastructure and remote workers, telephony systems and service delivery
  • Providing leadership to the in-house development, infrastructure and service delivery teams enabling them to continue to provide excellent levels of service to the business
  • Identifying and plugging skills gaps within the team
  • Responsibility for supplier relationships with key technology partners
  • Implementation of a professional Software Development Lifecycle (SDLC)
  • Control for all IT spend and budget planning
  • Advising on and implementing data security measures across hardware, software and other services, ensuring the business is not open to risk

Delivering Change

  • Execution and on-time delivery of pre-agreed projects
  • Positioning technology as an enabler of business strategy, driving efficiency
  • Working with Group Compliance Officer to ensure systems' compliance with relevant regulations and information security standards
  • Enabling us to report on the effectiveness of our internal processes
  • Delivering an IT Strategy Plan across the coming three years, ensuring that the Plan responds dynamically to meet fast-emerging business ideas, whilst maintaining a strategic approach to IT platform development

Strategic and Forward Thinking

  • Working with the senior management team to distil business ideas into a strategically consistent and deliverable IT programme
  • Proposing new and innovative ways to take the business forward

Skills and Experience

The Group head of IT must be able to demonstrate strong knowledge of key technology areas, working at a management and planning level, but with sufficient experience to engage in some detail, with developers, suppliers and other subject matter experts and will bring:

  • 5+ years of systems development (and/or development management) experience with at least 2 years in a senior technology role
  • Hands-on experience in delivering moves to Cloud services such as telephony and hosting
  • Strong project management skills with a track record of designing and delivering IT strategy and systems for high-growth digital businesses
  • Experience of organising, managing and motivating teams to achieve results whilst growing their skills and capabilities to meet business requirements
  • A degree (or equivalent) in computing or a related subject, preferably an appropriate business degree e.g. a technology focused BSc or equivalent
  • An understanding of application development environments based on a LAMP technology stack PHP, MySQL and related technologies including Laravel and C#
  • Experience of the options and technical issues involved in hosting and managing such application in order to ensure redundancy and high-availability
  • Knowledge of architecture models and design principles and their application to consumer facing on-line businesses
  • Awareness of the range of relevant development frameworks, applications and technology suppliers

Although not a necessity, some exposure to the following would be beneficial:

  • Financial services industry, preferably in FinTech
  • Familiarity of CRM and call centre technology and its integration with both customer-facing web applications and "back office" service processes and how these best support a sales driven environment
  • Ability to support enhanced data analytics and insight activity

Personal Attributes

You will be:

  • A good communicator with experience of working at management level and gaining support for complex decisions/recommendations;
  • Able to think and plan strategically, but act pragmatically;
  • Able to balance operational risk with technology innovation
  • Able to think problems, opportunities and requirements through and then provide informed opinions and recommendations for action;
  • Able to make, and then take responsibility for, complex decisions with both business and IT dimensions
  • Entrepreneurial and able to "get stuck in" when necessary

To find out more about Computer Futures please visit www.computerfutures.com

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales

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