IT Infrastructure Manager (CF-34043079)

Job Description:

• Lead a small team of 2-3 engineers as the IT Infrastructure Manager.
• Oversee the design, implementation, operation, maintenance, and issue resolution of IT infrastructure, including cloud services, networks, servers, and databases.
• Understand the needs of the Japanese market and propose, design, implement, and manage IT infrastructure to support those needs.
• Collaborate closely with the IT department at our headquarters to align with global IT direction and plans.
• Provide L3 support for the internal infrastructure, while L1-L2 support is handled separately by a helpdesk team.
• Key customers include internal management, staff at headquarters and stores, franchisees, and IT departments from other markets (Australia, Europe, Taiwan), as well as external partners, vendors, and service providers.

Requirements:

• Extensive knowledge and practical experience of at least 5 years in AWS, Azure, networks, servers, and databases, with expertise in at least one of these areas.
• Basic understanding of project management with at least 3 years of experience participating in or leading projects.
• Desirable knowledge of basic accounting and finance.
• Experience in system design, implementation, and operation on AWS and Azure platforms.
• Experience in designing, implementing, and operating networks, especially Palo Alto.
• Experience in designing, implementing, and operating servers, especially Windows Server.
• Experience in designing, implementing, and operating databases, especially SQL Server.

Key Competencies:

• Demonstrated leadership in driving initiatives with the ability to involve and engage team members.
• Capability to perform hands-on tasks when necessary while effectively delegating and controlling tasks to subordinates.
• Strong teamwork and communication skills to collaborate with other departments and teams without siloing and provide mutual support.
• Proactive and eager to learn new technologies and processes to enhance job performance.

Languages:

• Native-level Japanese language proficiency.
• Business-level English language proficiency.

Travel Requirement:

• Domestic travel is required, though not so frequent (once every ~2 months)

Key Results, KPIs (Team):

• Time taken to resolve L3 support tickets.
• Operational efficiency of networks, servers, and databases.
• Project completion within schedule, budget, and scope.