IT Specialist (CF-34106923)

This is an interactive entertainment global company that creates interactive gaming and entertainment experiences with many well known gaming titles released in the gaming industry.

This global gaming company is looking for a self-motivated and skilled Desktop Support Specialist. Desktop Support is the first line of support for all IT-related issues.

Job duties would include building, configuring, deploying, monitoring, modifying, and repairing local and remote computers. An ideal candidate would have experience working in a corporate IT environment, expertise in PC and Apple and their operating systems, knowledge in scripting languages, troubleshooting networking issues, and have exceptional customer service skills.

Responsibilities

• Provide epic-level support to end users on a variety of IT desktop & IT operational related issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, and requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Work with applicable ticketing or work tracking systems such as JIRA, Confluence, or Service Now.
• Manage ticket request and follow-up with users.
• Receives and works escalated issues from other desktop staff and/or manager.
• Install and maintain Windows and Mac operating systems (OS).
• Troubleshoot various types of PC, laptop, or tablet hardware and software.
• Inventory tracking when receiving and shipping hardware onsite.
• On-call support for when vendors need on location access.
• On-call support for issues that arise outside normal business hours

Requirements

Customer Service

• Outstanding customer service skills
• Strong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective manner
• Excellent organization and time-management skills
• Reliability and dependability
• Team Player
• Must speak fluent English and be a native Japanese speaker

Technical

• Extensive PC hardware experience (ability to build, diagnose, and repair computers; strong troubleshooting skills)
• Strong experience supporting a variety of software, (Adobe CC, Microsoft Office 365, Cisco AnyConnect, System Drivers)
• Advanced knowledge of installing, maintaining, and troubleshooting current versions of Windows and OSX
• Knowledge of maintaining and troubleshooting Apple iPhone/iPad and Android OS phone devices
• Basic knowledge of scripting languages (MS PowerShell, Python)
• Intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)
• Intermediate knowledge of MDT (Image creation and deployment, multiple images)