Network Solution Manager

Location: Tokyo, Japan
Salary: competitive
Sectors: Healthcare
Job Type: Permanent
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  • Conduct network solution requirements gathering and develop options and alternatives
  • Provide pre-project consulting to the business and recommend network solutions to solve business problems. Work with IT and business to define requirements for current project needs. Develop solutions compliant with Client architectural standards and work with Global Engineering team to design non-standard solutions when required.(30-35% of work)
  • Build solutions and implementation plans utilizing the appropriate internal and external resources (Ordering & Quoting team; Change Management team; Implementation Planner Capacity team; vendor resources) and ensuring full involvement of business partners and communication to all stakeholders.(20-25% of work)
  • Ensure flawless execution of implementation plan in conjunction with vendors and resource teams. Co-ordinate service introduction, hypercare, documentation, operational handover and if necessary, provide support for operational issues.(15-20% of work)
  • Regional and global support for request management including co-ordination and supervision of regional and global teams/resources; representing region to develop global standards, processes and best practices for Networking; acting as an escalation point for specific projects. (15-20% of work).
  • Where required, manage small team of Network Solutioning specialists and co-ordinate their activities.(0 or 20% of work)

Other Responsibilities

Involvement in vendor selection and governance processes

Approve purchase of equipment, services and supplies

Backup and support roles and functions in the Network team to ensure delivery of consistent customer service


Required Knowledge and Skillset

  • Strong technical knowledge and experience with three or more of the following infrastructure components: SDN, SDWAN, DHCP/DNS, WAN/LAN topologies and services, WLAN, MPLS, IP management tools, network management applications, Internet, IPT, QOS, EIGRP/BGP, unified communications, multimedia/VoIP solutions, SIP, and contact center technology
  • Knowledge and/or Certification on Cisco data networking products and IOS, firewalls, load balancing technology and/or contact center and unified communication solutions
  • Familiar with Cloud Solutions such as Azure, AWS and Ali Cloud
  • Extensive experience in managing outcomes in an IT infrastructure environment
  • Strong experience translating business requirements into technical network solutions
  • Proven experience in network and infrastructure planning and development
  • Proven experience working in a global environment and coordinating across regions, familiar with a matrix reporting structure.
  • Extensive experience managing technically complex telecommunication deployments and projects
  • Excellent written and oral communication skills
  • Excellent interpersonal skills and ability to communicate effectively at all organizational levels,
  • Exceptional customer service focus
  • Willingness to work some unsociable hours - weekends and evenings - to support implementations
  • Reliable, result oriented and analytical person who always takes accountability/responsibility
  • Can work under pressure and manage stressful situations confidently & effectively
  • Essential to have a positive attitude, be business-focused, customer & service minded
  • A team player who is also self-motivated and can investigate and drive issues independently
  • Possess strong communication (bi-lingual in English and Japanese) and interpersonal skills to interact effectively with other services, end-users and management
  • Strong documenting and technical writing skills.
  • Preferably CCNP certification, CISCO VOIP Training/Certification
  • PMP, Agile, Scrum Master, Lean certification (Good to have)

Travel amount is about 10% (domestic and international)

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