Senior Technical Support Engineer (CF-34048966)

Providing cutting-edge solutions for businesses seeking to streamline their operations and maximize efficiency, this global iPaaS company offers seamless integration of various systems and applications. A Low-Code offering, this solution has been popular for companies looking for a powerful, reliable, and easy-to-use integration tool in their DX projects and goals.

With rapid growth in Japan and an expanding customer base, they have just launched a new Technical Support team dedicated to the Japan market. Looking for a Senior Technical Support Engineer, you will provide technical expertise in order to troubleshoot and resolve issues quickly while maintaining an excellent customer experience.

In addition to a competitive compensation, you will also be provided a clear career path, great benefits, and the chance to be a key-stakeholder as a core member of a growing team.

As a start-up member of the Technical Support team, you will be assisting customers during critical and time-sensitive situations. Working alongside the development teams and other Technical Support members globally, you will play an important role in providing a top-tier customer experience.

Responsibilities:

• Ownership of customer issues including troubleshooting and providing significant updates regularly to customers
• Assist in troubleshooting integrations of third-party APIs and other products
• Create base material to add to the database for future support of clients and strengthen the developer community

Requirements:

In addition to Conversational English (primarily Emails) and Fluent Japanese (JLPTN1 or Native) you will have the following experience:

• 3+ years with strong utilization in Java
• 3+ years Customer-facing experience in System Engineering, Technical Support, Software Engineer, or equivalent
• Experienced in troubleshooting, root-cause analysis, and problem solving
• Strong communication ability with emphasis on customer experience

Highly Preferred experience:

• Integration tools, Database (RDBMS, SQL), Network experience
• Web-based or API applications building: HTTP, HTML, CSS, JavaScript, XML, JSONS
• Cloud
• Linux/Unix

For more information, please apply or contact Perry Chung on LinkedIn as soon as possible.