Our company is a global healthcare leader with a diversified portfolio of prescription medicines, vaccines and animal health products. We are seeking energetic, forward thinking professionals to join our Information Technology group. You will have the opportunity to work on global teams and make an impact to the biggest challenges at the intersection of healthcare, information and technology. We also offer rotations to help with your professional development. This is great opportunities to work in a global and diverse environment.Application Management Specialist is an organization that provides Maintenance, Support and Operations to business applications within IT portfolio. This position will report to Japan Leader and be responsible for IT systems and services in Digital Marketing service area.
1) Demand Management:Drives Business-IT outcomes; manages communications and expectations with the business clients; simplifies IT engagement by serving as the primary point of interaction and contact with the business. Also, partners with IT Capabilities and Platform teams to support the smooth roll-out of IT solutions with an effective Support model.
2) Supplier Management:Manages the global and local suppliers who provide MS&O support for systems in the scope of our organization. This position must participate in the governance defined for the supplier agreements, guarantee the service levels, while making sure that the supplier is fully aligned to Global IT Processes and in company Policies.
3) Service Management:Manages a defined service unit and drives a continuous improvement process. Overall accountability to manage and implement end-to-end MS&O services for existing and newly implemented business applications, in collaboration with Divisional IT Client Services, Technology Operations counterparts, and Singapore hub Capability/Platform teams. Establish a metric/performance reporting approach. Provides early warning to the executives regarding degrading or missed service levels.All activities must be conducted in compliance with company policies and standards, as well as regional and country specific regulationsTravel will be required (~10%)
Degree in Computer Science/Engineering or equivalent with 5+ years IT operational experience
5+ year IT operational experience in Pharmaceutical Industry preferably with experience and knowledge of digital marketing solutions such as Veeva system's solutions and SFMC
Ability to communicate fluently in both Japanese and English
*Strong service management skills and experience
*Strong interpersonal and change management skills
*Effective communication with the ability to present technical information in a way that establishes rapport persuades others and gains understanding
*Knowledge on SDLC and project management
*Strong supplier management skills including management of offshore support team
*Experience of working in international and intercultural teams
*Knowledge of information security control best practices
*Experience and knowledge of digital marketing solutions such as Veeva system's solutions and SFMC
*Experience and knowledge of Computer System Validation
*Experience of working in agile organization or DevOps mode
l*Experience of working as team leader
Computer Futures is part of the larger SThree K.K group
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018