CRM Expert (CF-33925713)

Responsibilities

*Become the subject matter expert in our CRM data.

*Partner with business team to providing actionable insights that lead to improvements in campaign performance and drive incremental conversions/revenue.

*Support the ongoing APAC region's monitoring of the CRM system, including ensuring data integration runs smoothly and troubleshooting issues.

*Perform regular gap analyses on our customer data ecosystem, including implementing best practices and programs to improve data collection.

*Support cross-functional stakeholders by partnering on KPI selection & measurement, determining incremental value.

*Proactively identify strategic opportunities & provide recommendations based on ad hoc data mining of CRM ecosystem.

*Become a thought leader in how to measure our customers' experiences with our brand

Requirements

*Strong proficiency with databases (Google cloud components, Azure components like Azurekuburnets, Azure Database for PostgreSQL, and Tealium)

*3-5 years of relevant experience required.

*Interpersonal skills (requires diplomacy, tact and a clear, courteous and professional manner)

*Comfortable working with numbers and able to provide a data-driven rationale for new projects.

*Demonstrated ability to work independently as well as cross functionally with a team to execute tasks and projects and achieve desired results.

*Contribute to problem solving skills.

*Ability to maintain confidentiality of sensitive information

*Improving CRM processes