Customer Success Manager (CF-33992611)

Location: Tokyo, Japan    |  Remote Working Available
Salary: ¥6000000 - ¥10000000 per annum + Competitive
Job Type: Permanent
Apply for this Job

A fast-growing Web 3, SaaS and Consulting Services provider with businesses involved in Gaming, NFT, Tokenisation, and other related Blockchain technologies. They have a large market share in Japan and are growing their business both locally and globally. You will be working with sales, customer success, and development professionals locally in Japan and servicing clients across a variety of industries locally in Japan and regionally.

A Customer Success Manager with experience in Customer Success or Account Management in the SaaS or Software sector is required for a fast growing Web 3 SaaS company. In this role you will work with clients across gaming, EC, advertising, and other related markets and be a trusted advisor. You will drive adoption of the SaaS platform and ensure contract renewal as well as up sell opportunities. Not only will you be on boarding new clients, but also creating training documents, supporting customer inquiries, and raising product improvement ideas to the engineering teams.

The successful candidate should speak fluent Japanese and conversational English, and have experience in the following areas:

  • Customer Success or Account Management
  • Experience in SaaS or Cloud services
  • Interest in Web 3 and other Blockchain related technologies
  • Start-up mindset and willingness to learn

You will work together with you colleagues and clients to generate great results! In return you will be rewarded with a great salary and career growth opportunities.

If you are interested please get in touch with Tommy Haviland via linkedin or at ASAP.

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit | Computer Futures についてもっと詳しく知りたい方はこちらへ→

Award winner of:

The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards2019 | Best Workplace by Great Place to Work Institution 2018, 2020 & 2021

Apply for this Job