ERP Customer Success Manager (CF-33832381)

Location: Tokyo, Japan
Salary: ¥9000000 - ¥15000000 per annum + competitive
Sectors: ERP & CRM
Job Type: Permanent
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Company is a market leader in ERP and continuing to grow their market share and push new software solutions out. They are aggressively looking for highly qualified candidates with a background in ERP across all technical positions!

* Drive customer success strategies into their customers so achieving adoption and expertise
* Serve as primary point of contact for any non-commercial relations and general escalation management
* Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization)
* Understand customers' industry and business processes
* Own strategic customer account meetings and regular check-ins
* Develop and manage a long-term adoption and value realization plan for each customer
* Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
* Provide value-added recommendations to customers on industry trends and best practices
* Build and maintain relationships with key C Level customer sponsors
* Lead, schedule, and prepare for business reviews
* Serve as a customer advocate in driving industry best practices
* Perform business development within their accounts, identifying cross-selling, and up-selling opportunities
* Identify strategic risks and take action for resolution

* Customer adoption of SaaS technology

* Customer reference ability including speaking at events, case studies etc

* Customer SaaS solution expansion

* Driving value for clients via specific QBRs leveraging Value based metrics of clients SaaS solutions

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com

Award winner of:

Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018

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