OBJECTIVES/PURPOSE

* Delivers support and services to the Executive Team and the Board of Directors; also provides dedicated support for key ET and Board of Directors (BoD) meetings.

* Delivers excellence, global standardization, scalability, and continuous improvement in respective disciplines, ensuring full customer satisfaction with operation and delivery

ACCOUNTABILITIES

* Demonstrate solid technical/strong business knowledge, provide significant direction, handle highly complex problems, possess extensive knowledge of policies, standards and procedures. Ability to set and drive strategic operations across Executive Support; while balancing internal and external resources.

* Ability to identify gaps in technologies and services and provide intermediate stop-gap solutions at the executive level. Experience managing off-shore FTE's and vendor resources

* Ability to handle sensitive information with high level of confidentiality and discretion; High level organizational skills

* Execute Executive Technology Support Services IT vision

* Interact regularly with customers to understand their business/anticipate their IT requirements; manage business relationships

* Deliver strategic global technology and services initiatives. Gather and measure relevant productivity metrics

CORE ELEMENTS RELATED TO THIS ROLE

* Must be able to build strong relationships and trust with the most senior leaders of the organization

* Comfortable under pressure, and able to effectively communicate technical instructions in a simple, easy to understand, way.

* Must be a strong leader with ability to coach develop direct reports

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

* Demonstrate solid technical/strong business knowledge, provide significant direction, handle highly complex problems, possess extensive knowledge of policies, standards and procedures, have strong communication and interpersonal skills.

* Manage individual assigned priorities, timelines, schedules, and service objectives.

* Interact regularly with customers to understand their business/anticipate their IT requirements; manage business relationships

* Execute multiple teams, group or service deliverables to ensure quality/adherence to processes, standards, and regulatory requirements

* Contribute to Executive Technology Support Services research, analysis, selection, and implementation of new tools, technologies and/or services.

* Contribute toward strategic global initiatives. Gather and measure relevant productivity metrics

Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)

* Strong grasp of global service delivery excellence with highly-visible services and support at the TET level. Service inspired/customer-focused delivering a consistent, reliable, world-class experience, connecting internal services with external and internal providers.

* Proven ability to proactively manage through difficult technical backend scenarios in the respective discipline while providing seamless support on the customer side.

* Proven ability to manage through difficult and at times intense scenarios based on "live services" aspect of the role in meeting technologies and executive support functions.

* Ability to manage demand; proven influence in managing currency of the environment while ensuring security and reliability of services.

* Demonstrated experience in customer service led/support centric operations strategies respective services.

* Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.

* Collaborate with services provided by outsourced suppliers with on-site and off-shore resources teams.

Decision-making and Autonomy

* Execute a strategy, departmental budget spend, and resource management.

Interaction

* Monitor and ensure compliance with company policies and procedures

* Provides financial stewardship for all related hardware, software, and services. Responsible for budget commitments and forecasting for the group or service delivery area.

* Partners closely with Hosting, Enterprise Architecture, IT Strategy, Cyber Security and Network Infrastructure to ensure a cohesive, integrated infrastructure environment to meet the company's business needs.

Complexity

* Assures that systems and technology enable the business and business processes, deliver information for decision making, or connect employees, customers, and suppliers with easy to use, available, reliable, serviceable, responsive and cost-effective systems and/or technology.

* Assure strategic and tactical plans are met. Responsible for budget commitments and forecasting for the group or service delivery area.

* Collaborate with a globally-dispersed organization including off-shore mix of vendor partner staff augmentation

* Achieves/improves SLAs, root cause/corrective actions & customer satisfaction metrics

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:

* Bachelor's degree or equivalent industry experience; master's degree preferred

* Global experience with integration and divestitures strongly preferred

* Significant experience in managing Executive-facing services delivery, including support during IT integrations and divestitures.

* Strong business acumen and communication skills to drive business value discussions with executive leadership

* Strong written and verbal communication skills in both Japanese and English

* Strong business knowledge, analytical, and problem-solving skills.

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com

Award winner of:

The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards2019 | Best Workplace by Great Place to Work Institution 2018, 2020 & 2021

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