Executive Technology Support Services, Manager or Specialist (CF-33943060)
*Delivers support and services to the client and the Board of Directors through a dedicated team and support team; also provides dedicated support for key and Board of Directors meetings.
*Delivers excellence, globalstand, scalability and continuous improvement in respective disciplines, ensuring full customer satisfaction with operation and delivery.
*Demonstrate solid technical/strong business knowledge, provide significant direction, handle highly complex problems, possess extensive knowledge of policies, standards and procedures, have strong communication and interpersonal skills.
*Manage individual assigned priorities, timelines, schedules, and service objectives.
*Interact regularly with customers to understand their business/anticipate their IT requirements; manage business relationships
*Execute multiple teams, group or service deliverables to ensurequality/adherence to processes, standards, and regulatory requirements
*Contribute to Executive Technology Support Services research, analysis, selection, and implementation of new tools, technologies and/or services.
Leadership(Vision,strategy and business alignment, people management, communication, influencing others, managing change)
*Strong grasp of global service delivery excellence with highly-visible services and support. Service inspired/customer-focuseddelivering a consistent, reliable, world-class experience, connecting internal services with external and internal providers.
*Proven ability to proactively manage through difficult technical backend scenarios in the respective discipline while providing seamless support on the customer side.
*Proven ability to manage through difficult and at times intense scenarios based on "live services" aspect of the role in meeting technologies and executive support functions.
*Ability to manage demand; proven influence in managing currency of the environment while ensuring security and reliability of services.
*Demonstrated experience in customer service led/support centric operations strategies respective services.
*Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018