HCM Consultant (CF-34083623)

The WFM IC participates in all stages of the implementation lifecycle (discovery, configuration, testing, deployment, post go-live support), under the direction of the Project Manager, and may lead one or more activities. Project responsibilities include gathering customer requirements, configuring solution to meet documented customer requirements, setting and managing customer expectations, providing guidance to Associate Consultants, identifying risks and communicating issues to the Project Manager.

Provide Implementation Services to Customers

• Document and validate customer's business requirements and map to Ceridian functionality
• Configure application to meet customer's documented business requirements
• Conduct consulting sessions (on the phone and in-person) and document with meeting minutes
• Attend internal project meetings and provide status on progress of activities and deliverables
• Provide customers with follow-up consulting and general assistance in areas of expertise
• Be a "go-to" resource for specific functional areas for both internal and external users
• Contribute to internal Implementation initiatives
• Document solutions and contribute to a solutions repository
• Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
• Participate in Continuing Education sessions
• Complete new release training on a timely basis; be fully versed on new and/or enhanced functionality in each product release

• Customer relationship acumen
• Ability to engage with multiple projects & customers at the same time and manage priorities
• Excellent organisation, communication, and collaboration skills
• Ability to lead and facilitate customer workshops and sessions

WORKING ENVIRONMENT & PHYSICAL DEMANDS

• Flexibility to attend customer sites, including some interstate travel.