Helpdesk Engineer

Location: Yokohama, Kanagawa, Japan
Salary: ¥4000000 - ¥7000000 per annum + competitive
Job Type: Permanent
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Large Multinational company offering services and technical consulting to a variety of markets such as manufacturing, energy, EPC, and automotive.

- Answering helpdesk calls, and managing the helpdesk ticketing queue

- Installing new PC and Laptops and being able to deploy to users

- PC troubleshooting and support helpdesk (phone, ticketing etc.)

- Supporting remote access VPN users, using remote tools such as WebEx. or remote desktop

- Tasks included end-user support, license tracking, and performing PC maintenance, upgrades and configurations.

- To maintain Systems administration groups.

- To ensure compliance with corporate policies.

- Other tasks will be assigned by Company (Annual power outage/IT Project/Backup tape change/HW replacement remote hands support, etc)

- External Vender Management

- To be responsible for administration and internal support of the Company's PCs, printers,servers, and related equipment.

- College/ University Degree, preferably in IT

- 2+ years helpdesk support experience

- Good command of Windows 7 - 10 and MS Office, Lotus Notes or Outlook

- SAP basic knowledge (desirable)

- Experience with documentation and technical writing to develop Service Desk solutions and procedures

- Good command of written and conversational English and Japanese

- Ability to work in a multi-cultural and multi-national environment

- Training/ presentation skills, organizational and communications skills

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