Infrastructure Specialist

Location: Tokyo, Japan
Salary: ¥6000000 - ¥9000000 per annum + competitive
Job Type: Permanent
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French Retail Brand


Strategic Responsibilities:
- Hands on infrastructure Server, deployment, configuration, administration, support, troubleshooting and resolution experience.
- Hands on public cloud servers (AWS, AZURE, etc.), used for Cloud POS, Online , Dynamics365, etc.
- Vendor management experience.
- Communicate with team/user to find their requirement or root cause.
- Challenge to understand new technologies.
- Have sense of ownership of maintenance and trouble shooting.
- Work together with Regional IT (Shanghai) and Global IT team
- Support the regional countries (9)

Key Responsibilities:

  • To support the server infrastructure used in corporate office and regional offices with all IT functions.
  • To close efficiently the open tickets thru our Service Now ticketing system.
  • To support corporate office for systems and processes related needs, communicating with all the relevant for any local business need concerning systems infrastructure.
  • To communicate and work with all departments in regard to hardware and security updates, identify/resolve any IT issues, and applying locally the global Le Creuset IT policies
  • To Maintain and upgrade current infrastructure, servers in respect with Le Creuset's global standards.
  • To Install new software and upgrade releases on servers, following corporate guidelines.
  • To maintain for telephone and security equipment at the corporate office.
  • To help to document problems and give solutions and/or options in the resolution of the problem.
  • To create/maintain and delete user profiles as needed.
  • Cooperate with the Global IT Team for global IT infrastructure projects
  • Database Tuning (Preferable)


  • Priority to maintain and improve the current infrastructure environment (MS Hyper-V virtualized environment, supporting MS Navision, MS SQL and business applications)
  • Support technical research, implementation, testing and support for PaaS & SaaS - MS Azure and any Public Cloud environment (AWS, Azure, etc.)
  • Coordinate with global team to keep good system condition
  • Local Servers and AD administration and support.
  • IT supports other countries and travelling may be required.
  • IT supports for Stores


  • 3 - 5+ years of total IT experience in the infrastructure area
  • Hyper-V management experience. VMware experience preferred. (MCP / MCSE / MCSA / VCA / VCP beneficial)
  • Basic Linux based server experience preferred (Ubuntu)
  • Knowledge and working experience (support or otherwise) for: Windows based server software (Windows 2008R2 / 2012 / 2016 / 2019, PowerShell, Active Directory, DNS, Group policy, Failover cluster, …etc)
  • Cloud Technologies experience PaaS and/or IaaS - AWS and/or MS Azure
  • Peripheral devices (Printer, UPS, small devices around clients, …etc)
  • Server software (Backup solution, Anti-Virus, …etc)
  • Asset / Inventory management experience
  • ITIL based management system experience
  • 2nd and 3nd level of support experience
  • IT vendor management experiences
  • Team player
  • Customer service skills
  • High commitment to support the retail shops in the region
  • Fluent level of Japanese and read/write of English skills
  • TOEIC over 500 score (other Asian languages an advantage)
  • Good Communicator, Sociable personality, user-friendly
  • Network task experience preferred
  • Retail business experience preferred
  • Bachelor's Degree is preferable
  • Apple based devices (MacBook Air, iPad and iPhone) (Preferable)

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