IT Desk Top Support (CF-33932009)

Location: Tokyo, Japan
Salary: ¥4000000 - ¥6000000 per annum + competitive
Job Type: Permanent
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Job Description

Provide on-site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.

Key Responsibilities:
*Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
*Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
*Manage installation of desktops, laptops, peripheral equipment and other IT related hardware
*Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions
*Perform lifecycle upgrades and projects as directed
*Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed. Adhere to Global SLA for incidents/request.
*Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1-3)
*Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
*Provide appropriate visibility of costs related to service requests and comply to approval requirements
*Assist the business with tablet and mobile device support to meet operational / business needs
*Other incidental duties
Manage port connections to provide point of use network availability; Assist in answering Help Desk Calls from Users on an as needed basis
*Manage assets including physical and electronic identification and control

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com

Award winner of:

Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018

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