IT Infra Support Specialist (CF-33923661)
* [Business Japanese level - required]
This role provides day-to-day technical incident, problem and configuration support for internal desktop systems software and hardware and IT infrastructure, as well as basic support for local network, servers and business applications. Install, configures and troubleshoots desktop systems and workstations and may assist with other issues in a heterogeneous environment.
Essential Functions Position Functions
Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, telecommunications and audio- visual and other IT related technologies. Provide support for S&N mobile devices (iPhones, iPads, etc.) Document and track work in ITSM (Incident management Ticket recording system) as appropriate, assign tickets to other support or resolver teams and assist with the warranty repair process. Assist with maintaining asset inventory tracking and licensing information. Responsible for communicating site requirements to management.
Responsible for limited training of site personnel on simple standard desktop software where possible.
Assist with maintaining asset inventory tracking and licensing information. Responsible for communicating site requirements to management. Provides user support on remote connectivity issues using various technologies (RAS, VPN, McAfee).
Basic printer & copier maintenance. Handles technical support or warranty claims with IT Equipment vendors. Supports audio visual and video conferencing equipment.
On occasion act as site "hand's & eye's" as required by IT and vendor network, server, environmental teams, including the Administration of backup of network servers
Bachelor's degree in a Computer Science or Business discipline or equivalent work experience in a relevant technical area.
Licenses / Certifications
Microsoft Certified preferred, Apple Certified or equivalent Apple/IOS experience a plus.
- Experience and successful delivery of desktop support services User administration in Active Directory environment
- Strong knowledge of system integration and downstream impacts
- Experience of root cause analysis and problem solving methodologies
- Knowledge and understanding of the need to meet customer expectations and that all jobs must be completed to the satisfaction of the client/customer
- Highly competent with desktop support for Office and Windows, experience in problem solving and troubleshooting issue
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Award winner of:
Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018