*[Business Japanese level -required]
This role provides day-to-day technical incident, problem and configuration support for internal desktop systems software and hardware and IT infrastructure, as well as basic support for local network, servers and business applications. Install, configures and troubleshoots desktop systems and workstations and may assist with other issues in a heterogeneous environment.
Answer, evaluate and prioritize requests for assistance from users experiencing problems with hardware, software, client networking, tele communications and audio-visual and other IT related technologies.
Provide support for clien't mobile devices (iPhones,iPads,etc.) Document and track work in ITSM (Incidentmanagement Ticketrecording system) as appropriate,assign ticketsto other supportor resolver teams and assist with the warranty repair process. Assist with maintaining asset in ventory tracking and licensing information.Responsible for communicating site requirements to management.
Responsible for limited training of site personnel on simple standard desktop software where possible.
Assist with maintaining asset in ventory tracking and licensing information. Responsible for communicating site requirements to management.Provides user support on remote connectivity issues using various technologies (RAS,VPN,McAfee).
Computer Futures is part of the larger SThree K.K group
To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com
Award winner of:
Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018