Job Description:

  • Lead a small team of 2-3 engineers as the IT Infrastructure Manager.
  • Oversee the design, implementation, operation, maintenance, and issue resolution of IT infrastructure, including cloud services, networks, servers, and databases.
  • Understand the needs of the Japanese market and propose, design, implement, and manage IT infrastructure to support those needs.
  • Collaborate closely with the IT department at our headquarters to align with global IT direction and plans.
  • Provide L3 support for the internal infrastructure, while L1-L2 support is handled separately by a helpdesk team.
  • Key customers include internal management, staff at headquarters and stores, franchisees, and IT departments from other markets (Australia, Europe, Taiwan), as well as external partners, vendors, and service providers.


  • Extensive knowledge and practical experience of at least 5 years in AWS, Azure, networks, servers, and databases, with expertise in at least one of these areas.
  • Basic understanding of project management with at least 3 years of experience participating in or leading projects.
  • Desirable knowledge of basic accounting and finance.
  • Experience in system design, implementation, and operation on AWS and Azure platforms.
  • Experience in designing, implementing, and operating networks, especially Palo Alto.
  • Experience in designing, implementing, and operating servers, especially Windows Server.
  • Experience in designing, implementing, and operating databases, especially SQL Server.

Key Competencies:

  • Demonstrated leadership in driving initiatives with the ability to involve and engage team members.
  • Capability to perform hands-on tasks when necessary while effectively delegating and controlling tasks to subordinates.
  • Strong teamwork and communication skills to collaborate with other departments and teams without siloing and provide mutual support.
  • Proactive and eager to learn new technologies and processes to enhance job performance.


  • Native-level Japanese language proficiency.
  • Business-level English language proficiency.

Travel Requirement:

  • Domestic travel is required, though not so frequent (once every ~2 months)

Key Results, KPIs (Team):

  • Time taken to resolve L3 support tickets.
  • Operational efficiency of networks, servers, and databases.
  • Project completion within schedule, budget, and scope.

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit | Computer Futures についてもっと詳しく知りたい方はこちらへ→

Award winner of:

The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards2019 | Best Workplace by Great Place to Work Institution 2018, 2020 & 2021

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