Mid Market Customer Success Manager (CF-33956028)

Location: Tokyo, Japan    |  Remote Working Available
Salary: ¥8000000 - ¥13000000 per annum + competitive
Job Type: Permanent
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International mobile analytics company that aims to combine consumer and market data to provide insights powered by artificial intelligence.

This is a remote-first company that trusts their people to work from the location that works for them.

As a Customer Success Manager at this global company, you will be responsible for a defined set of customers and will be accountable for driving adoption, engagement, renewal, and growth of their platform and data set.

This is a sales and client relationship role, not technical support.

You will be responsible for and take pride in…

  • Develop your customer success plans for Japan and other APAC countries mid market account, mostly are tech start-ups companies, help them drive business value from data.ai platform
  • Ensure the customer success plan is being executed
  • Able to manage mid market client on-boarding program
  • Responsible for key customer success metrics, including customer churn, renewals and upsell opportunities

You should recognize yourself in the following...

  • N1 level Japanese is a must!
  • Busines-level English
  • A Bachelor's degree is required
  • At least 3+ in a client success role and/or account management role, better with experience in Mobile or Data industry
  • Thorough understanding of mobile apps and app stores or have strong willingness to learn
  • Energy and creativity are key characteristics that describe you and the projects you lead. You make it happen. Boom!

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com

Award winner of:

Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018

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