I am currently working with a rail comnpnay who are urgently seeking a Product Owner (12 months FTC - £65,000 fully remote)

What can I expect to do in this job?

  • Drive the product roadmap, managing the product backlog in line with business strategy, including QA and Service Delivery alignment
  • Engage with product stakeholders and third-party suppliers to understand and refine the improvements, outlining work in the Product Backlog, and prioritising it based on business value
  • Drive delivery of these improvements with the third party suppliers to ensure accuracy and quality and the outcomes meet the customer needs
  • Work closely with the existing BAU Digital Product Owner to ensure alignment with the wider Railcard strategy and identify opportunities and overlaps.
  • Customer experience excellence and responding to customer feedback across all forms
  • Strong digital analytics focus on key performance indicators, especially contact centre usage, conversion rates and costs of sale related to the customer experience.
  • Ensure the digital product design delivers against the business plan and commercial targets
  • Achieve operational effectiveness from income and costs
  • Respond to customer feedback, insight, and service to provide an excellent customer experience.
  • Ensuring GDPR and infosec compliance and meeting Privacy Management Framework

What experience, skills and knowledge do I need?

Essential

  • 3+ years' experience in a similar role
  • Demonstrable experience of managing a consumer facing product / service from end-to-end, improving sales and customer satisfaction
  • Experience working on customer-facing web and ecommerce products
  • Deep experience of managing integrated e-commerce products incorporating Apps, modern website technologies and web development
  • Experience developing and prioritising a product backlog
  • Ability to analyse data, form hypotheses, and decide what to do next
  • Commercial and analytical acumen.
  • Experience in using technology to change and improve customer behaviour
  • Experience working in a modern agile Product Manager role
  • Experience in defining a product vision, goals, and KPI's
  • Experience developing a deep understanding of customer needs and translating into clear product requirements
  • Proven ability to deliver digital ecommerce products projects across time, cost and quality
  • E-commerce and conversion rate optimisation, esp if MVT and AB testing.

if you or someone you know would be a good fit for a role please reach-out.

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