SAP Specialist (CF-33949944)

Location: Tokyo, Japan
Salary: ¥7000000 - ¥13000000 per annum + competitive
Job Type: Permanent
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ESSENTIAL DUTIES AND RESPONSIBILITIES:
*Triage and assignment of incoming tickets including identifying missing information, analyzing impact and effort to complete
*Analyze tickets assigned during triage process and determine root cause of reported issue
*Provide training and information to business team where necessary in a timely and polite manner
*Manage and keep track of assigned tickets and priorities while adhering to internal company SLAs
*Clearly communicate to appropriate development and architecture teammates root causes, recreation steps, and proposed solutions
*Support the in process change process items (CAB), including being aware of development deadlines, assisting in user acceptance and regression testing and communication with business.

QUALIFICATIONS/KNOWLEDGE:

*Qualifications:

o A degree in information systems, computer sciences or equivalent

o Minimum of 3-5 years of experience as an SAP analyst or supporting SAP functions with special focus on the MM/QM areas.

o Background and experience in Healthcare/Life Science industry preferred

*Knowledge:

o Build and maintain strong relationships with global and regional user groups and functions worldwide

o Ability to engage in the quality assurance process and business process improvement oSense of cultural sensitivity when interacting with colleagues

o Good time, project management and presentation skills

o Customer service oriented, takes initiative in difficult situations

o Ability to effectively communicate to technical and non-technical customers

o Ability to manage a project team and technical staff

o Strongbusiness process and analytical skills

o Candidate must be goal-directed, persistent and driven to achieve positive results

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit www.computerfutures.com | Computer Futures についてもっと詳しく知りたい方はこちらへ→ www.computerfutures.com

Award winner of:

Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018

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