Senior Application Specialist (CF-33943727)

Location: Tokyo, Japan
Salary: ¥7500000 - ¥9000000 per annum + competitive
Job Type: Permanent
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The Role

Key technical support resource for the successful day to day operational running of the tour. Experience supporting critical business applications such as ticketing and retail systems in a large entertainment venue is preferred. Strong knowledge of business applications such as POS and desktop hardware support and network troubleshooting essential. Passionate about providing the best technical support to ensure that guests to the tour have a seamless experience. Able to work under pressure to changing priorities.

You are confident enough to partner with the business for regular reviews of service tickets, engage with the different departments and stakeholders when making morning checks at the tour and proactive in your approach to resolving incidents, change requests, and application enhancements.

You constantly strive to always improve service where possible and take pride in the work you do. You collaborate and support others and are an excellent good team player.

A solid understanding of business application and system integrations is required, whilst strong experience in as many of the following is highly desirable: Ticketing, Websites, eCommerce, Retail POS, Warehousing, Inventory management, Finance systems, Security, HR systems, Customer Service and Reporting / Analytics.

Experience in operating within PCI landscapes will be considered advantageous.

You are confident enough to communicate in Japanese and English.

Positive and effective collaboration with other internal Technology groups and Business Unit resources is essential.

Available to work flexible hours to accommodate offshore collaboration, as well as responding during off-hours to lead resolution of critical project issues or operational incidents is expected.

Work Experience

  • Minimum of 5 years of experience with Japanese retail and ticketing solutions(Desirable)
  • Minimum of 5 years of experience working in an internal information technology department within manufacturing company supporting business applications and reporting platforms
  • Experience at working in an international environment across different time zones
  • Understanding of RDBMS and SQL
  • Understanding of Software Development Lifecycle
  • Experience in working with partners, vendors and external parties

Education & Qualifications

  • Windows certification - preferred but not a must
  • ITIL or similar Service Diplomas / Certification -preferred but not a must
  • Salesforce Certs - preferred but not a must
  • Networking certification - preferred but not a must

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit | Computer Futures についてもっと詳しく知りたい方はこちらへ→

Award winner of:

Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018

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