Senior CSM

Location: Tokyo, Japan
Salary: Up to ¥14000000 per annum + competitive
Sectors: ERP & CRM
Job Type: Permanent
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Company is a market leader in SCM and continuing to grow their market share and push new software solutions out. They are aggressively looking for highly qualified candidates with a background in SCM across all technical positions!

* Drive customer success strategies into their customers so achieving adoption and expertise
* Serve as primary point of contact for any non-commercial relations and general escalation management
* Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization)
* Understand customers' industry and business processes
* Own strategic customer account meetings and regular check-ins
* Develop and manage a long-term adoption and value realization plan for each customer
* Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
* Provide value-added recommendations to customers on industry trends and best practices
* Build and maintain relationships with key C Level customer sponsors
* Lead, schedule, and prepare for business reviews
* Serve as a customer advocate in driving industry best practices
* Perform business development within their accounts, identifying cross-selling, and up-selling opportunities
* Identify strategic risks and take action for resolution

* Customer adoption of SaaS technology

* Customer reference ability including speaking at events, case studies etc

* Customer SaaS solution expansion

* Driving value for clients via specific QBRs leveraging Value based metrics of clients SaaS solutions

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