Senior Customer Success Manager (CF-33950712)

Location: Tokyo, Japan    |  Remote Working Available
Salary: competitive
Job Type: Permanent
Apply for this Job

International app analytics company that aims to combine consumer and market data to provide insights powered by artificial intelligence.

This is a remote-first company that trusts their people to work from the location that works for them.

Some of the benefits they offer include:

  • Holistic wellbeing for all employees including a Wellbeing allowance and a Wellness Benefits bundle
  • A $1,000 (country equivalent) WFH allowance
  • 90 Day Passport program - work from anywhere in the world for 90 days / year.
  • And much more

As a Customer Success Manager, you will work with a portfolio of clients and be accountable for driving adoption, engagement, renewal, and growth of the platform and data set.

You will partner with the Account Management Team to build relationships and uncover pain points of your clients and show them how they can drive business value.

This is a sales and client relationship role, not technical support.

You will be responsible for and take pride in…

  • Develop trusted advisor relationships with decision makers and executives mostly from mobile internet tech companies.
  • Leverage digital tools to develop your customer success plans, help customers drive business value
  • Ensure the customer success plan is being executed. Able to manage client on-boarding processes: have a strong knowledge of our data, methodology, and visualization tools and be able to explain to internal and external stakeholders.
  • Responsible for key customer success metrics, including customer renewal and net expansion.

You should recognize yourself in the following…

  • Native-level Japanese is a must!
  • Exceptional English communication skills
  • Experience in an Enterprise account management/ customer success role OR experience in a management consulting role with direct impact to clients.
  • Experience in the Mobile / Gaming or Data industry is a plus.
  • Business savvy and problem solving capability
  • Polish and credibility with C-level executives - ability to develop Exec alignment within strategic accounts.

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit | Computer Futures についてもっと詳しく知りたい方はこちらへ→

Award winner of:

Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018

Apply for this Job