Service Desk Analyst (CF-33929891)

Location: Tokyo, Japan
Salary: ¥4500000 - ¥6000000 per annum + competitive
Job Type: Permanent
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User Support
*Deliver friendly, courteous, patient, timely and outstanding service to all staff.
*Maintain status records of support tasks undertaken via the centralised helpdesk system.
*On occasion be available to accept and action requests made via email or mobile outside of normal business hours.
*Be available to work flexible hours on occasion as directed by business needs.
*Assist the ICT Country Manager and other ICT team members to -
oProvide ICT supportfor all staff in Japan. Troubleshoot user issues & problems
oCoordinate additional support from established external vendors where Aesop resources are inadequate or where onsite support is needed and remote support cannot be facilitated effectively.
oProcure and install systems and equipment for new office staff and at new retail locations.
oEnsure the security and integrity of regional office and retail ICT systems and data.
oMaintain building access and security processes for staff
oAdhere to global standards, procedures and governance
oMonitor and enforce ICT security and access policies within the
oFacilitate strong communication between the Japanese
office and retail locations establishing relationships with key staff.
*Work on-site at Retail store locations as required.
*Log in remotely to distributed locations to perform support duties


*Hands-on experience on end-user desktop support role or computer operations environment required, experience in retail industry is preferred.

*Knowledge and Experience of Microsoft Active Directory and Exchange

*Familiar with networking troubleshooting and protocols using Cisco Meraki or similar products.

*Knowledge of ticketing system such as Zendesk or Service desk and remotedesktop support systems such as TeamViewer.

*In-depth knowledge of hardware configuration and troubleshooting on PC, routers, and computer peripherals.

*Experience in Office 365 and Teams

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit | Computer Futures についてもっと詳しく知りたい方はこちらへ→

Award winner of:

Great Place to Work 2019 | Growth Company of the Year by TALint Recruitment Awards 2019 | Best IT & Technology Recruitment Company of the Year by Recruitment International Awards 2018

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