Local Help desk's role for Japan.
Base offices are in Mita office and Shinkiba office.
Ensure Japan IT helpdesk services (onsite support) run optimally.
Interviews users to collect information about problems and leads users through diagnostic procedures to determine source of error.
Answers, evaluates, and prioritizes in-person requests for assistance from users experiencing problems with computer hardware, software, other technologies.
Follow standard helpdesk procedures (Ticketing, IT request, troubleshooting, etc)
Direct unresolved issues to the next level of support
Maintenance and management of Microsoft AD, file services, printers and print services, mobile devices, etc.
Basic troubleshooting and escalation of DHCP, DNS, Wi-Fi, VPN and other network issues
Sift left to Global service desk to eliminate repetitive tasks and increase team efficiency.
Monitoring, alerting, troubleshooting and resolution of issues and escalating to the appropriate technical resources to resolve issues.
Create and maintain documentation
Participates in continuous process improvement.
Admin work for IT (payment voucher (PV) create, Cost reporting) With regard to the information contained in this CV you are bound by Computer Futures terms of Business which are enclosed www.computerfutures.com
Travel to Japan offices and provide IT support including project support and troubl eshooting when required
Language: Japanese-Native, English-business communication (meeting, chat, email)
3 years helpdesk and ticketing system experience
Good organizational and facilitation skills
Positive and can-do attitude
Strong communication and documentation skills
Good experience with multiple technologies
Experience with workstations, cell phones, printing systems, hardware and software repairs
Experience with Lan/Wan support, Server 2016 and 2019
Experience with PC and Mobile kitting Knowledge of Windows 10, Windows 11, Microsoft Office, Office 365, VPN access, iOS and Mobile MDM tool
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Award winner of:
The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards2019 | Best Workplace by Great Place to Work Institution 2018, 2020 & 2021