Computer Futures

Senior Application Support Specialist

Location: Charlotte, North Carolina, United States
Salary: competitive
Job Type: Contract
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Computer Futures is a niche IT staffing firm and partners with Fortune 500 companies to provide the best talent in the industry.

Our client is seeking to hire a Senior Application Support Specialist for a contract opportunity in either St. Louis, MO or Charlotte, NC.

The person in this position will be spending a large portion of time working directly with the enterprise operations teams on a schedule outside of standard business hours. As a front-line responder in a constantly changing ecosystem, this support team member is responsible for working with internal and external resources to quickly and effectively diagnose and resolve issues effecting the stability of a platform responsible for generating millions of sales, through multiple channels, for a Fortune 100 company.

As an integral part of the support team and an advocate of quality performance, some of the key responsibilities of a Senior Application Support Specialist include:

  • Quickly responds to incident alerts and support calls. Identifies, and coordinates with, teams critical to the event's resolution, sets up bridge calls, and escalates when necessary.
  • Proactively monitors highly available applications/systems. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
  • Performs key tasks to hot-fix and enhancement deployments to production and non-production environments.
  • Executes automated and manual smoke tests following maintenance and outage recovery periods.
  • Self-educates on new systems, applications, and tools, and requests guidance and training proactively, as needed, to ensure optimum job performance.
  • Assists in elevating the performance of other support team members.

Requirements:

  • 3+ years experience in an application support related role.
  • 3+ years experience with one or more of our client's key technologies - Akamai, Oracle Web Commerce (ATG), and Akamai is strongly preferred.
  • Strong communication skills with the ability to capture and articulate technical and non-technical details.
  • Expertise with deep dive problem analysis using logging, ITOA, and APM products such as Splunk or AppDynamics.
  • Proficient with a wide array of data mining and messaging tools and techniques.
  • Experience using source control and deployment tools, such as Automic, Jenkins, Git, and/or Puppet is a plus.

Sthree US is acting as an Employment Business in relation to this vacancy.

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