Company is a market leader in SCM and continuing to grow their market share and push new software solutions out. They are aggressively looking for highly qualified candidates with a background in SCM across all technical positions!

* Drive customer success strategies into their customers so achieving adoption and expertise
* Serve as primary point of contact for any non-commercial relations and general escalation management
* Monitor and drive adoption metrics (i.e. deployment, utilization, and value realization)
* Understand customers' industry and business processes
* Own strategic customer account meetings and regular check-ins
* Develop and manage a long-term adoption and value realization plan for each customer
* Assess customer engagement by evaluating ongoing customer satisfaction and tracking NPS
* Provide value-added recommendations to customers on industry trends and best practices
* Build and maintain relationships with key C Level customer sponsors
* Lead, schedule, and prepare for business reviews
* Serve as a customer advocate in driving industry best practices
* Perform business development within their accounts, identifying cross-selling, and up-selling opportunities
* Identify strategic risks and take action for resolution

* Customer adoption of SaaS technology

* Customer reference ability including speaking at events, case studies etc

* Customer SaaS solution expansion

* Driving value for clients via specific QBRs leveraging Value based metrics of clients SaaS solutions

Computer Futures is part of the larger SThree K.K group

To find out more about Computer Futures, please visit | Computer Futures についてもっと詳しく知りたい方はこちらへ→

Award winner of:

The IT and Technology Recruitment Company of the Year by TIARA Awards 2018 | Best Large Company to Work For by TIARA Awards 2021 | Best CSR Initiative by TIARA Awards2019 | Best Workplace by Great Place to Work Institution 2018, 2020 & 2021

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