CRM Manager

You will be managing all the local CRM activities working closely with international/regional CRM team as well as local vendors.

This role will be reporting to the marketing director and also manage 3-4 CRM members.

Responsibilities:

- Define CRM strategy aligning with marketing strategy and responsible for its implementation

- Make sure the customer database is correctly maintained and enriched by CRM activities

- Responsible for every CRM operations including vendor management/campaign management

- Leverage marketing automation tool for maximum business result including sending email, LINE message

- Analyze customer data and make clear report with customer/business insight and share them with management members

- Collaborate with other department to ensure the CRM activity works well for every aspect of the business

- Implement international CRM capability into local business communicating with international CRM team

- Plan CRM campaign based on customer journey

- Drive business both online and offline using CRM capability

- Manage CRM team members

Experience:

- 2-3 year's CRM or customer marketing management experience

- Fluent Japanese and English

- Excellent communication skill

- Strong problem solving experience in a complicated business situation

- Great presentation skill

- Digital marketing experience is a plus

- Cosmetic industry experience is a plus