Technical Services Engineer- Network Specialist

場所: Tokyo, Japan
給与: competitive
雇用形態: 正社員

Job Duties

- Provide advanced phone, Web portal system, and Chat support to end-users, resellers/partners, and distributors.

- Work with a case driven system where you have the final responsibility towards the customer for concluding and closing your cases.

- At a professional communication level, maintaining a good dialogue with the customer throughout the resolution of a support case.

- Assist primarily the sales office in your region, with both after sales and pre-sales support.

- Build technical knowledge and contribute to developing the support function within the team.

- Authorize warranty exchange (RMA) and handle day-to-day issues with the RMA partner for the region.

- Take part in team training initiatives

- Meet or exceed quarterly statistical goals

Required Skills

- Solid computer and network knowledge

- Large technical interest

- Detailed problem solving/troubleshooting

- Customer service/Technical support experience

- Knowledge on TCP/IP Network

- Familiar with Switches, routers, Network Camera, NVR

- Professional and friendly phone etiquette and communication skill

- Native in Japanese

- English communication skills in business level

- Preferably, working experience in international companies

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